Frequently Asked Questions
Send us your questions! We can help you find cat sitting and boarding services: [email protected]
What is the difference between cat sitting and cat boarding?
Which is better for my cat?
We recommend cat sitting for short/mid-term time periods (1-5 days) or when you have more than 2 cats. One of our Caregivers will go to your apartment to take care of your cat(s) needs, and play with them.
I already know which service I need. What is next?
Complete and submit the Contact form. We will respond promptly.
What does it cost?
Visit our website rates page for more information. Rates are based on length of stay and specific requirements. Once you forward a Contact form you will receive a personalized quote, in writing.
How much is the agency fee? How much is the Caregiver fee?
You will receive one (1) quote which includes both fees.
What is the booking procedure?
What forms of payment do you accept and when are the payments due?
If my cat is not spayed or neutered would you take care of him/her?
All cats are required to be spayed or neutered and all their shots up to date for cat boarding services.
Do I need to sign a contract?
Yes. All service agreements are written/signed. A contract will be forwarded to you once payment has been received. You can eSign the service agreement or bring a printed copy to your Caregiver.
Will my cat receive individualized attention?
Yes. Our Caregivers devote their attention to your cat(s) exclusively. No other animals will be in their home..
Can I visit the apartment and meet the Caregiver before making a final commitment?
Yes. We recommend you visit the prospective Caregiver before you confirm your reservation. Caregivers are available for a brief free introductory meeting in their home.
What happens if I do not like the apartment or the caregiver? Will I lose the money if I have paid the agency fee?
There are so many pet care businesses in New York City. What makes you different?
Our Caregivers are carefully selected and screened. They love cats but do not have pets of their own. Bringing your cat to a Caregiver is like giving your cat their own vacation home, where they will not spend hours alone, with unknown animals, or in a cage.
What areas of New York City do you cover?
Manhattan, Brooklyn, Bronx and Queens. We also have a limited number of Caregivers in New Jersey, within an easy commute to Manhattan. We can help you find a pickup and delivery service. Contact us and we will do our best to help find a solution for you.
What happens if the Caregiver cancels the service after I have paid the agency fee? Will I lose the money I already paid?
Should a Caregiver have an emergency and be forced to cancel we will provide another option. If the service is not provided the agency fee will be refunded.
How will I know how my cat is doing while I'm away?
Caregivers communicate directly with clients by email or text messages, providing periodic updates and photos. The frequency of updates is stated contractually.
What happens if I have an emergency and need to leave the city immediately?
We do our best to accommodate last minute requests. But we can’t guarantee that we'll be able to help you find a solution. A last minute (less than 24 hour) surcharge will apply.
What is your cancellation policy?
What happens if I need to change my dates after paying the agency fee?
What happens if I return sooner or later than expected?
The Caregiver's fee will be refunded or paid for the number of days not used or added, (check in and check out dates are considered as 1 full day in boarding). The daily fee is calculated by dividing the total caregiver's fee by the number of days booked at the start of the service. If you only need 1 extra day, you should pay $35 to the caregiver.
What is the procedure if I need to extend the cat boarding service?
May I tip my Caregiver?
Absolutely! Tips are not required, but always appreciated.
May I tip my booking agent?
You can add a tip when you pay the agency fee via PayPal, Square or Venmo. Kitty in the City donates the tips we receive during the booking process to these rescue groups:
How far in advance do I need to book?
Ideally, a minimum of two/three days’ notice is appreciated. Though we understand that is not always possible. Advanced booking is highly recommended for holidays (Thanksgiving, Christmas) and summer vacation times. We often find ourselves fully booked for holidays one month in advance.
Are the Cat Sitters you recommend insured?
Our Cat Sitters are insured.
May I tip my Cat Sitter?
Absolutely! Tips are not required, but always appreciated.
Can I set the times of the cat sitting visits?
Caregivers work between 8:00 AM and 8:00 PM. Our caregivers will also do their best to accommodate requests for more specific time frames whenever possible. Please discuss any specific requests with your caregiver.
I have more questions
Send us an email ([email protected]) or a fill out our contact form. We'll be glad to answer your questions.
- cat sitting: One of our dedicated Caregivers will go to your apartment to take care of your cat(s) necessities, i.e., litter, food, water and playtime. A 30 min visit is $35 - book now your next sitting service!
- in-home cat boarding: You bring your cat to the home of one of our dedicated Caregivers. Your cat(s) will be the only animal in the home at all times.We only recommend boarding for mid/long term (minimum 6 days)
Which is better for my cat?
We recommend cat sitting for short/mid-term time periods (1-5 days) or when you have more than 2 cats. One of our Caregivers will go to your apartment to take care of your cat(s) needs, and play with them.
I already know which service I need. What is next?
Complete and submit the Contact form. We will respond promptly.
What does it cost?
Visit our website rates page for more information. Rates are based on length of stay and specific requirements. Once you forward a Contact form you will receive a personalized quote, in writing.
How much is the agency fee? How much is the Caregiver fee?
You will receive one (1) quote which includes both fees.
What is the booking procedure?
- Once we receive all your information: dates needed, service requested (boarding or sitting), information about your cat/s and any of their special needs, as well as your address, (including zip code) we will forward a Caregiver bio and contact information so you can schedule a FREE introductory meeting. We do recommend you meet the prospective Caregiver before confirming your reservation.
- After meeting your Caregiver contact us with: emergency contact info, feeding instructions and your vet contact info.
- You will receive a PayPal invoice for the agency fee. The fee can be paid via Credit Card, PayPal, Square or Venmo.
- We will forward the booking confirmation with all service details. Please bring a signed copy to your Caregiver. Or eSign and email it to her/him.
What forms of payment do you accept and when are the payments due?
- The paid agency fee confirms the booking. The amount due will be clearly state in the booking confirmation.
- Payment can be made by credit card, Paypal, Square, Venmo (@kittyinNY) or Zelle ([email protected]).
- The Caregiver is to be paid in cash when you deliver your cat, or for very long booking assignments on a month-to-month basis.
If my cat is not spayed or neutered would you take care of him/her?
All cats are required to be spayed or neutered and all their shots up to date for cat boarding services.
Do I need to sign a contract?
Yes. All service agreements are written/signed. A contract will be forwarded to you once payment has been received. You can eSign the service agreement or bring a printed copy to your Caregiver.
Will my cat receive individualized attention?
Yes. Our Caregivers devote their attention to your cat(s) exclusively. No other animals will be in their home..
Can I visit the apartment and meet the Caregiver before making a final commitment?
Yes. We recommend you visit the prospective Caregiver before you confirm your reservation. Caregivers are available for a brief free introductory meeting in their home.
What happens if I do not like the apartment or the caregiver? Will I lose the money if I have paid the agency fee?
- You do not need to pay the agency fee before you meet the prospective Caregiver,
- We would find an alternate option. If we cannot find a satisfactory solution (this would be an extremely rare occurrence) we would refund the full agency fee.
- If you cancel your service the agency fee is nonrefundable, but 35% of the agency fee can be used for future services of 5 days or longer within the next 3 months. We will send you a voucher to redeem.
There are so many pet care businesses in New York City. What makes you different?
Our Caregivers are carefully selected and screened. They love cats but do not have pets of their own. Bringing your cat to a Caregiver is like giving your cat their own vacation home, where they will not spend hours alone, with unknown animals, or in a cage.
What areas of New York City do you cover?
Manhattan, Brooklyn, Bronx and Queens. We also have a limited number of Caregivers in New Jersey, within an easy commute to Manhattan. We can help you find a pickup and delivery service. Contact us and we will do our best to help find a solution for you.
What happens if the Caregiver cancels the service after I have paid the agency fee? Will I lose the money I already paid?
Should a Caregiver have an emergency and be forced to cancel we will provide another option. If the service is not provided the agency fee will be refunded.
How will I know how my cat is doing while I'm away?
Caregivers communicate directly with clients by email or text messages, providing periodic updates and photos. The frequency of updates is stated contractually.
What happens if I have an emergency and need to leave the city immediately?
We do our best to accommodate last minute requests. But we can’t guarantee that we'll be able to help you find a solution. A last minute (less than 24 hour) surcharge will apply.
What is your cancellation policy?
- If you cancel service the agency fee is non-refundable. However, 35% of the agency fee can be applied for future services of 5 days/visits or longer within the next 3 months.
- Please inform us as soon as possible.
- If you return sooner than expected and pick your pet up before the scheduled end date you will only pay the Caregiver for the number of days actually used.
What happens if I need to change my dates after paying the agency fee?
- If you need to change your dates (before the service starts) and the same Caregiver is available, we will send both parties an updated booking confirmation. The new dates should be within the range of the original booking dates.
- There would be no additional agency fee.
- If the original Caregiver is not available for the new dates we will find a solution and you will be charged 50% of the original agency fee.
What happens if I return sooner or later than expected?
The Caregiver's fee will be refunded or paid for the number of days not used or added, (check in and check out dates are considered as 1 full day in boarding). The daily fee is calculated by dividing the total caregiver's fee by the number of days booked at the start of the service. If you only need 1 extra day, you should pay $35 to the caregiver.
What is the procedure if I need to extend the cat boarding service?
- If the same Caregiver is available we will send you both a booking confirmation extension. A new agency and Caregiver fee will be applied at the same day rate as per the original service.
- If the Caregiver is not available we will assign a new Caregiver for the extension. Transportation from one Caregiver to the new Caregiver's apartment is not included.
May I tip my Caregiver?
Absolutely! Tips are not required, but always appreciated.
May I tip my booking agent?
You can add a tip when you pay the agency fee via PayPal, Square or Venmo. Kitty in the City donates the tips we receive during the booking process to these rescue groups:
- Brooklyn Animal Action is an all-volunteer organization dedicated to improving the lives of Brooklyn's animals.
- KittyKind is dedicated to matching our cats with their perfect homes and educating the public on feline welfare in NYC.
- Anjellicle Cats Rescue (ACR) is a 501(c)(3) volunteer organization dedicated to rescuing, rehabilitating and adopting out New York City’s homeless cats and kittens.
How far in advance do I need to book?
Ideally, a minimum of two/three days’ notice is appreciated. Though we understand that is not always possible. Advanced booking is highly recommended for holidays (Thanksgiving, Christmas) and summer vacation times. We often find ourselves fully booked for holidays one month in advance.
Are the Cat Sitters you recommend insured?
Our Cat Sitters are insured.
May I tip my Cat Sitter?
Absolutely! Tips are not required, but always appreciated.
Can I set the times of the cat sitting visits?
Caregivers work between 8:00 AM and 8:00 PM. Our caregivers will also do their best to accommodate requests for more specific time frames whenever possible. Please discuss any specific requests with your caregiver.
I have more questions
Send us an email ([email protected]) or a fill out our contact form. We'll be glad to answer your questions.
Kitty in NY helps you find the best cat care services in New York
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